Docs / Skills / Outlook (Microsoft 365)

Outlook (Microsoft 365) skill

When enabled, you can triage mail, draft replies, and request calendar help in natural language. Microsoft 365 access is provisioned by the CloudyBot team—not a one-click self-serve wizard for every tenant.

How to enable

1. Ask our team to enable Outlook / Microsoft 365 for your workspace if you do not already see it in Settings.
2. After we confirm enablement, complete any connection steps shown in Settings and attach the skill to the Specialist or thread that should use it.

What you can ask

Copy a line below and tune names, channels, or file titles to match your workspace.

• “Read my last 20 emails and group them into: needs reply, FYI, can ignore.”
• “Draft a reply to the most recent email from {name} declining politely.”
• “Find any email mentioning 'invoice' from the last 30 days and list the senders and amounts.”
• “Schedule a 30-min meeting with {name} for tomorrow afternoon.”
• “Every weekday at 7am, give me a digest of overnight emails grouped by sender.”

Common pitfalls

• Org policies and MFA can block access until IT approves the app.
• Drafts are drafts—review before sending.

See also

Email skill (Gmail, Outlook, IMAP) — self-serve multi-mailbox connect · Integrations hub · All skills