Status & incidents
Check whether the CloudyBot API and database are accepting traffic, and learn how we communicate when signup, chat, billing, or scheduled workflows are affected. This page is operated by CloudAxis Labs LLC for the hosted service at cloudybot.ai.
Live check
Probing /health/ready (database reachable).
What the live check means
When you load this page, your browser calls GET /health/ready on the same host. A green All systems operational pill means the Node API process is up and SQLite is reachable — the minimum bar for login, threads, and chat to work.
A red or unknown pill does not diagnose your Wi‑Fi or account. It usually means the API returned a non-ready response or the request failed entirely. Retry from another network, then see contact if it persists.
What we monitor on hosted CloudyBot
- CloudyBot API — auth, threads,
POST /chat, file workspace, billing webhooks, integration token storage. - SQLite database — users, conversations, usage meters, credentials metadata (
/health/readyfails if this is down). - OpenClaw gateway (when deployed) — agent orchestration and tools; probe separately via
/health/openclaw(see endpoints below). - Downstream providers — LLM APIs, Browserbase cloud browsers, Stripe checkout, email, and third-party OAuth (Google, Notion, etc.) can fail even when our API is green.
Scheduled duties and webhook-triggered workflows depend on the API and any skills they call. A partial outage might block browser automation while dashboard login still works.
During an incident
- We post updates on this page and on the blog when something broadly affects signup, login, chat, billing, or scheduled runs.
- Shipped fixes and feature releases are tracked on the changelog — that is product history, not live incident comms.
- For account-specific issues (one thread stuck, one integration token, a single failed charge), email info@cloudybot.ai with your account email and what you tried.
- Security vulnerabilities: follow security disclosure guidance instead of public threads.
Public health endpoints
No authentication required. Useful for monitors, load balancers, and self-hosters running the open-source api/ tree.
/health/ready— readiness: API process + database. Returns JSON withready: truewhen healthy; 503 with anerrorfield when not./health— liveness: process alive. Returns{ "ok": true }even if the database is temporarily unreachable./health/openclaw— whether the optional OpenClaw gateway is reachable from the API ({ "openclaw": true | false }).
Integrators: full route tables live in API reference and developer docs. Admin-only diagnostics (/health/models, relay status) require X-Admin-Token in production.
Before you email support
- Confirm this page’s live check and try a private/incognito window if login looks cached.
- Read FAQ for plan limits, browser minutes, and integration setup.
- Billing portal: dashboard → Settings → Manage subscription (Stripe) for card updates and invoices.
Related: Contact · Trust & safety · Docs