Docs / FAQ

FAQ

Q: How does billing work?

Paid plans bill through Stripe (monthly or annual). Manage subscriptions in Settings → Manage subscription. Plan tiers, resets, and one-time products: /docs/faq/billing-and-plans.

Q: What happens when I hit a limit?

Hard caps pause the related feature until reset, upgrade, or overflow task credits (AI only). Per-meter limits for browser, WhatsApp, Specialists, and cron: /docs/faq/limits-and-caps.

Short answers for evaluators and customers — billing, usage caps, and data handling. These pages complement the how-to guides in docs; they do not replace the Privacy Policy or Terms of Service.

Operator: CloudAxis Labs LLC (U.S.). Product issues: troubleshooting · incidents: status · humans: contact.

Topics

Billing & plans

Free vs Growth / Pro / Max, Stripe checkout, customer portal, usage resets, SEO Audit Pack one-time purchase, referral bonus credits.

Limits & caps

Hard-cap behavior, AI credits, browser minutes, WhatsApp sends, Specialists, cron jobs, images, and what happens when a meter hits zero.

Data & privacy

No foundation-model training, retention by plan, deletion controls, encrypted credentials, subprocessors, cookies vs dashboard sessions.

Pick the right page

“Why did chat stop?” → limits & caps (credits) or status (outage).
“How do I cancel or change plan?” → billing & plans · pricing.
“Do you keep / train on my data?” → data & privacy · Privacy Policy.
“How do I use the product?” → getting started (not this FAQ section).

Quick answers

How does billing work?

Self-serve plans bill through Stripe (monthly or annual). Open Settings → Manage subscription in the dashboard for the customer portal. Free tier needs no card. Details: billing & plans.

What happens when I hit a limit?

CloudyBot uses hard caps — the related feature pauses (chat, browser, sends, etc.) until your billing period resets, you upgrade, or you spend overflow task credits for AI-only work. No silent overages on most meters. Full list: limits & caps.

Do you train on my data?

No. We do not use your content to train third-party foundation models. Each request still goes to LLM subprocessors to generate a reply. Retention and deletion: data & privacy · Privacy Policy.

Where is live pricing?

Pricing page mirrors runtime limits in plans.js. FAQ pages explain behavior; pricing shows current numbers.

Who do I email?

billing@cloudaxis.ai (invoices) · privacy@cloudaxis.ai (data requests) · contact (routing guide).

FAQ