When do usage counters reset?

Free tier AI credits reset each calendar month. Paid tiers reset when Stripe renews your subscription period (invoice.paid). Resets restore your full allowance — they are not additive.

Do you store my card number?

No. Stripe processes payments. CloudyBot stores subscription state and receipts metadata, not your full card number.

Docs / FAQ / Billing

Billing & plans

Q: Where do I change plans?

Use the billing section in your dashboard Settings. Upgrades typically unlock immediately; downgrades follow the terms shown at checkout.

CloudyBot sells predictable plans with hard monthly caps — when you hit a limit, the service pauses until reset or upgrade, not silent overages. Live numbers: pricing page. Metering detail: limits & caps.

Plan tiers (self-serve)

Runtime tiers are Free, Growth, Pro, and Max. Each unlocks more AI credits, browser minutes, Specialists, cron jobs, and features (manual model picker on Pro+, workflow recipes on Growth+, SEO audit pipeline on Max). Enterprise is contact-only — not a self-serve checkout tier.

Older Stripe or database slugs like starter, base, or agency normalize to Growth or Max automatically; your dashboard shows the current name.

Checkout and payment

Stripe handles card entry, invoices, and tax where applicable. CloudyBot does not store your full card number.
Choose monthly or annual billing at checkout (annual pricing is shown on pricing).
Upgrades from the dashboard or pricing page typically unlock higher caps immediately after payment succeeds.
Downgrades and cancellation follow the terms shown in Stripe at checkout — use the customer portal for timing on your next invoice.

Manage subscription

In the dashboard: Settings → Manage subscription opens the Stripe customer portal. There you can update payment methods, download receipts, switch plans where offered, or cancel renewal.

Billing questions: billing@cloudaxis.ai (include your account email). Self-service paths are listed on contact.

Usage resets vs subscription renewal

Free — AI credits and related meters reset each calendar month.
Paid — usage counters reset on your Stripe billing period (tied to invoice.paid / subscription rollover).
Reset sets used back to 0 and restores the full allowance — unused credits do not roll over.

One-time products

The SEO Audit Pack (seo-audit-pack) is a separate one-time purchase — three full audit runs within seven days — not a monthly subscription. Pro and Max subscribers also receive included audit runs per billing period; see pricing for counts.

Referrals and bonus credits

Referral links (/?ref= eight-character code) attribute signups to your account. When rewards are enabled, successful referrals grant bonus task credits to the overflow wallet — the same pool used after monthly AI credits are exhausted or for credit-pack top-ups. Dashboard: Settings → Account → Invite friends.

Common questions

Where do I change plans?

Use Settings → Manage subscription in the dashboard, or start checkout from pricing. Upgrades usually apply immediately; downgrades follow Stripe portal rules.

Is billing handled securely?

Yes. Card payments run through Stripe. CloudyBot stores subscription metadata, not your full card number.

What if checkout is blocked?

Some environments enable a beta gate that blocks self-serve checkout — request access from the dashboard prompt or contact support.

Do founding-member or promo rates stack?

Promotional pricing is shown at checkout when eligible. See founding members for current offers; terms at purchase apply.

Related: FAQ hub · Terms of Service · Privacy Policy